ARA Asset Management Services

Asset Management Services (AMS) is a division of The ARA Group, established to assist individual group companies and their customers with the management of their maintenance and service operations. ARA Group companies outsource to AMS one or more of the following functions in the delivery of services to their clients:

Asset Management - Asset auditing, barcoding and tracking using a PDA that provides fast, accurate, and consistent results for any asset and data collection requirements.
Maintenance Management - Planned and reactive maintenance works automatically scheduled and recorded against individual assets using the PDA with in-built barcode scanner.
24/7 Helpdesk - A single point of contact Australia-wide 24 hours, 7 days per week, logging client calls, attending to email or paper-based requests for maintenance or other asset-related activities, and dispatching jobs to company technicians or third party providers via voice, SMS or wireless PDA.

ARA Integrated Maintenance Services (AIMS) System

AIMS is the core of our service delivery. Purpose built for the task, AIMS is a web-based asset, maintenance and helpdesk management system, providing immediate feedback on work performed as technicians link wirelessly from the field.

Customer Web Portal

Clients are provided access to their information in AIMS through a customised web portal, available via the internet anywhere, anytime. Based on defined parameters AIMS will automatically contact specified supervisors and managers via email or SMS, ensuring the client is kept informed at all times.

Benefits to Our Clients

ARA Group companies use AMS Services and the AIMS System in the execution of their maintenance work, to deliver the following benefits to their clients:

A comprehensive register of all assets under maintenance, updated routinely, providing accurate and up-to-date asset information at all times. Most importantly, a history of all changes to the initial asset base is recorded and available for viewing and analysis.
Prompt, accurate and safe routine servicing of equipment on-time, every time.
Guaranteed attendance of technicians on site, verifiable through AIMS state-of-the-art barcoding system which time and date stamps all actions performed on the handheld.
A secure audit trail of all maintenance actions performed.
Accurate and timely information provided through the elimination of paper work and manual data entry.
Comprehensive reporting, including failure trending for operational equipment, technician attendance and movement, testing results, actions taken, and defect status.
Reduced equipment downtime through the analysis of maintenance and repair data and subsequent elimination of catastrophic failures.
Quick and easy monitoring of regulatory compliance obligations.
Total visibility of all assets and associated maintenance activities.